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On the Front Line: Organization of Work in the Information Economy - Cornell International Industrial and Labor Relations Reports Stephen J. Frenkel
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On the Front Line: Organization of Work in the Information Economy - Cornell International Industrial and Labor Relations Reports
Stephen J. Frenkel
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...
320 pages, 29 tables, 6 charts/graphs
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | June 22, 1999 |
| ISBN13 | 9780801435874 |
| Publishers | Cornell University Press |
| Pages | 320 |
| Dimensions | 155 × 235 × 25 mm · 644 g |
