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Monitoring, Measuring, and Managing Customer Service Goodman, Gary S. (Goodman Communications Corporation in Glendale, California)
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Monitoring, Measuring, and Managing Customer Service
Goodman, Gary S. (Goodman Communications Corporation in Glendale, California)
Excellence in customer service does not come about accidentally - it is a learnable set of behaviours that can be monitored, measured and managed. Drawing from the author's seminar programme, this title provides readers with a system for building and sustaining customer service.
192 pages, black & white illustrations
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | April 28, 2000 |
| ISBN13 | 9780787951399 |
| Publishers | John Wiley & Sons Inc |
| Pages | 192 |
| Dimensions | 188 × 266 × 18 mm · 562 g |
| Language | English |
