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The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program Ziegenfuss, James T., Jr. 2 Revised edition
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The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program
Ziegenfuss, James T., Jr.
Presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.
204 pages
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | December 30, 2010 |
| ISBN13 | 9780786448968 |
| Publishers | McFarland & Co Inc |
| Pages | 214 |
| Dimensions | 152 × 229 × 11 mm · 295 g |
| Language | English |
