Empowerment: HR Strategies for Service Excellence - Conrad Lashley - Books - Taylor & Francis Ltd - 9780750652445 - June 19, 2001
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Conrad Lashley
Empowerment: HR Strategies for Service Excellence 1st edition

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Presents managers and students the importance of empowerment as part of human resource strategy. This book provides a perspective of this established management technique, identifying factors that will lead to a win: win situation for all concerned. It uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants.

320 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released June 19, 2001
ISBN13 9780750652445
Publishers Taylor & Francis Ltd
Pages 320
Dimensions 157 × 234 × 18 mm   ·   482 g
Language English  

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