Dennis Sommer

Adviser Secrets How to Become a Top Performer: a Guide to the 13 Most Important Communication Skills Used by Top Performers Dennis Sommer

In today's fast paced changing business world, professionals must work smarter than ever to improve their performance. What worked in the past doesn't work today. Clients are more knowledgeable and demanding. Competitors are more aggressive and cutthroat. Technical mastery of your vocation will only take you as far as an "average" performer. Within the pages of this book, the author reveals a revolutionary approach called the "Adviser Success Model" and walks the reader step-by-step through 13 of the most important communication skills used by top performers. As a top performer you will: earn more money;get that new job or promotion;increase your client base;close more deals;increase your gross sales revenue;improve your profit margin;retain clients for life;and much more. This book is intended for business owners, consultants, sales and service professionals who serve clients on a daily basis. Traditionally these are outside clients (sometimes they may be referred to as customers in your organization). Recently I've also found tremendous success implementing the art of client communication with professionals working with internal clients, that is those professionals who provide services for others within the same organization. It doesn't matter where you fit in the above description. The tips and techniques I provide will help you become a master communicator and top performer in your profession. I will focus on the most critical communication skill areas and provide you with successfully proven techniques. This book will cover: Questioning - How to ask powerful, smart and insightful questionsListening - How to become an effective listenerObjection Handling - How to eliminate client objections and resistancePreparing A Presentation - How to inspire and motivate an audienceDelivering A Presentation - How