The Handbook of Customer Satisfaction and Loyalty Measurement - Nigel Hill - Books - Taylor & Francis Ltd - 9780566087448 - September 28, 2006
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Nigel Hill
The Handbook of Customer Satisfaction and Loyalty Measurement 3rd edition

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The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures to drive performance improvement.

290 pages, Illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released September 28, 2006
ISBN13 9780566087448
Publishers Taylor & Francis Ltd
Pages 288
Dimensions 251 × 181 × 23 mm   ·   657 g
Language English  

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