Contact US! Trainer's Manual: Call Center English Skills - Jane Lockwood - Books - Cambridge University Press - 9780521178587 - June 21, 2010
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Jane Lockwood
Contact US! Trainer's Manual: Call Center English Skills

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This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.

64 pages, black & white illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released June 21, 2010
ISBN13 9780521178587
Publishers Cambridge University Press
Pages 64
Dimensions 210 × 293 × 5 mm   ·   192 g

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