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Contact Us! Coursebook with Audio CD: Call Center English Skills Jane Lockwood
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Contact Us! Coursebook with Audio CD: Call Center English Skills
Jane Lockwood
The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.
116 pages
| Media | Books Book |
| Released | November 10, 2009 |
| ISBN13 | 9780521124737 |
| Publishers | Cambridge University Press |
| Pages | 136 |
| Dimensions | 296 × 212 × 12 mm · 388 g |
