Business Process Mapping Workbook: Improving Customer Satisfaction - J. Mike Jacka - Books - John Wiley & Sons Inc - 9780470446287 - July 21, 2009
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J. Mike Jacka
Business Process Mapping Workbook: Improving Customer Satisfaction

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A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities.

264 pages, Illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released July 21, 2009
ISBN13 9780470446287
Publishers John Wiley & Sons Inc
Pages 272
Dimensions 188 × 253 × 18 mm   ·   466 g
Language English  

See all of J. Mike Jacka ( e.g. Hardcover Book and Paperback Book )