Business Process Mapping: Improving Customer Satisfaction - J. Mike Jacka - Books - John Wiley & Sons Inc - 9780470444580 - July 10, 2009
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J. Mike Jacka
Business Process Mapping: Improving Customer Satisfaction 2nd edition

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Now fully revised and updated--a powerful, customer-focused tool for business improvement Now in a Second Edition, Business Process Mapping is a powerful tool that offers a solid understanding of any given process, as well as the methods for that process to be more effective, and ensures that true value is being provided to customers.

336 pages, Illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released July 10, 2009
ISBN13 9780470444580
Publishers John Wiley & Sons Inc
Pages 336
Dimensions 160 × 230 × 29 mm   ·   624 g
Language English  

See all of J. Mike Jacka ( e.g. Hardcover Book and Paperback Book )