The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists - Shep Hyken - Books - John Wiley and Sons Ltd - 9780470404829 - April 21, 2009
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Shep Hyken
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

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The Cult of the Customer is about creating the kind of customer experience that leads to loyalty and referrals. Author Shep Hyken takes concepts from customer service, customer loyalty, internal service, and the customer experience and puts them into an easy-to-implement format that will lead an organization's culture to a cult of amazement.

256 pages, Illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released April 21, 2009
ISBN13 9780470404829
Publishers John Wiley and Sons Ltd
Pages 256
Dimensions 162 × 235 × 23 mm   ·   440 g

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