Making Customer Satisfaction Happen - R.M. McNealy - Books - Chapman and Hall - 9780412589201 - September 30, 1994
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R.M. McNealy
Making Customer Satisfaction Happen 1994 edition

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This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.

192 pages, biography

Media Books     Hardcover Book   (Book with hard spine and cover)
Released September 30, 1994
ISBN13 9780412589201
Publishers Chapman and Hall
Pages 192
Dimensions 156 × 234 × 12 mm   ·   421 g
Language English  

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