What Managers Say, What Employees Hear: Connecting with Your Front Line (So They'll Connect with Customers) - Regina Fazio Maruca - Books - Bloomsbury Publishing Plc - 9780275987039 - April 30, 2006
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Regina Fazio Maruca
What Managers Say, What Employees Hear: Connecting with Your Front Line (So They'll Connect with Customers)

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Provides insights for bridging the gaps between management and employees - and improving everyone's performance in the process. Showcasing practices in corporate strategy, communications, operations, customer service, and employee training, this book demonstrates the positive effects of aligning goals and actions and investing in the front line.

208 pages, 10 halftones, 7 figures, 7 tables

Media Books     Hardcover Book   (Book with hard spine and cover)
Released April 30, 2006
ISBN13 9780275987039
Publishers Bloomsbury Publishing Plc
Pages 192
Dimensions 155 × 235 × 21 mm   ·   453 g
Language English  

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