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Understanding Reference Transactions: Transforming an Art into a Science - Library and Information Science Matthew L. Saxton 1st edition
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Understanding Reference Transactions: Transforming an Art into a Science - Library and Information Science
Matthew L. Saxton
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. It provides a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided.
232 pages, Illustrations
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | May 8, 2002 |
| ISBN13 | 9780125877800 |
| Publishers | Emerald Publishing Limited |
| Pages | 232 |
| Dimensions | 152 × 229 × 17 mm · 493 g |
| Language | English |
