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The Big Book of Customer Service Training Games
Peggy Carlaw
Helps trainers and managers teach the basics of providing customer service. This title includes activities that provide techniques for maintaining a positive service attitude, speaking and communicating clearly, honing superior telephone skills, and learning the best approaches to dealing with difficult customers.
209 pages
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | October 16, 2006 |
| ISBN13 | 9780077114763 |
| Publishers | McGraw-Hill Education - Europe |
| Pages | 209 |
| Dimensions | 186 × 232 × 13 mm · 416 g |
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