Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations - Leonard Berry - Books - McGraw-Hill Education - Europe - 9780071590730 - June 1, 2008
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Leonard Berry
Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations Ed edition

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Offers an inside look at the Mayo Clinic. This work explains how "Putting the needs of the patient first" is more than just the Clinic's motto, but an operating principle that guides various management decisions. It shows how to apply that principle to expand your business' customer base and earn fierce, undivided customer loyalty.

256 pages, Illustrations, ports.

Media Books     Hardcover Book   (Book with hard spine and cover)
Released June 1, 2008
ISBN13 9780071590730
Publishers McGraw-Hill Education - Europe
Pages 312
Dimensions 164 × 238 × 25 mm   ·   589 g

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