Customer Service Skills for Success - Robert W. Lucas - Books - McGraw-Hill Education - Europe - 9780071220361 - March 1, 2009
In case cover and title do not match, the title is correct

Robert W. Lucas
Customer Service Skills for Success 4 Rev edition

Get an email once the item is available
Do you have a profile? Log in

Our customers say:

14-day return policy in accordance with European consumer protection law
Top ranking on Trustpilot
Add to your iMusic wish list

Not rated yet

Features how-to topics for the customer service professionals. This book covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. It places emphasis to dealing with customer service problems and how to handle conflicts and stress.

Media Books     Paperback Book   (Book with soft cover and glued back)
Released March 1, 2009
ISBN13 9780071220361
Publishers McGraw-Hill Education - Europe
Dimensions 203 × 254 × 12 mm   ·   571 g

More by Robert W. Lucas

Show all

Mere med samme udgiver

See all of Robert W. Lucas ( e.g. Paperback Book and Book )