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German edition
Why do satisfied customers defec...
(2011)
Thomas Bister-fusser
HK$ 157
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![Cover for Thomas Bister-fusser · Why do satisfied customers defect? A lo (Book) [German edition] (2011)](https://imusic.b-cdn.net/images/item/original/538/9783640890538.jpg?thomas-bister-fusser-2011-why-do-satisfied-customers-defect-a-lo-book&class=scaled&v=1408439104)